Question 1

Financial Advice

Accepted Answer

Entering into a loan contract is an important decision. We encourage you to seek independent financial advice and legal advice as part of
your decision making process.

We will ensure compliance with the National Consumer Credit Protection Act and associated regulations, as well as ASIC and the Credit and Investments Ombudsman (CIO).

Money Smart is an initiative from the Australian Securities and Investment Commission (ASIC) which can help you with accessing financial information and free financial tools: www.moneysmart.gov.au

Question 2

Internal Dispute Resolution Policy

Accepted Answer

We are committed to excellent customer service and the resolution of any concerns or complaints quickly, fairly and efficiently.

We use an approved IDR process. We will ensure compliance with the National Consumer Credit Protection Act and Association regulations, as well as ASIC and the Credit and Investments Ombudsman (CIO).

Question 3

Terms Of Use

Accepted Answer

Medezi Website Terms of Use Statement

About Medezi

This website is owned and maintained by Medezi Financial Solutions Pty Ltd (ABN 22 653 880 945), trading as Medezi (“Medezi”).

Medezi refers patients to financial products that allows them to finance cosmetic, medical, and dental treatments should they meet prescribed funding criteria. The financial service providers provide unsecured personal loans at competitive rates directly to the patient, who can then go onto to choose their provider of choice.

Copyright Statement

You are free to access materials on the website without limitation but rights to reproduce imagery and content are not implied. Permission to reproduce any content from the website must be sought in writing from the Medezi (info@medezi.com.au).

All grants of permission will be provided in writing.

Medezi will not be responsible to any person or organisation for any liability for any direct, incidental, consequential, indirect, or punitive damages that may result from any access to or use of articles, case studies, content and/or photographs on the website.

Copyright Statement

All material on this website, including but not limited to text, photographs, images, illustrations, maps, audio clips, and video clips (“Content”) is protected by copyrights, trademarks, and other intellectual property rights.

Medezi retains full legal protection for its content under all applicable national and international laws. To the extent that copyright subsists in a third party, it remains with the original owner, and permission may be required to reuse the material.

To make requests or provide feedback regarding the Medezi website https://medezi.com.au please email info@medezi.com.au

Links to External or Third-Party website Statement

This website may contain links to external websites.

While reasonable care has been taken when linking to websites, Medezi has no direct control over the content of the linked sites. It is the responsibility of the user to make their own decisions about the accuracy, reliability and correctness of the information contained in linked external websites.

Links to external websites do not constitute a recommendation of any material on those websites or of any products or services offered by, from or through those external websites.

©️ 2021 Medezi

Question 4

Privacy Policy

Accepted Answer

PRIVACY POLICY

We respect your privacy

The Medezi website (https://medezi.com.au) (“Medezi”) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

“Personal information” is information we hold which is identifiable as being about you.

Collection of personal information

Medezi will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

Additionally, we may also collect any other information you provide while interacting with us.

How we collect your personal information

Medezi collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

Use of your personal information

Medezi may use personal information collected from you to provide you with information, updates, and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

Medezi may contact you by a variety of measures including, but not limited to telephone, email, SMS, or mail.

Disclosure of your personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of Medezi, its customers or third parties.

Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

Security of your personal information

Medezi is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Access to your personal information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at info@medezi.com.au

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Complaints about privacy

If you have any complaints about our privacy practises, please feel free to send in details of your complaints to info@medezi.com.au We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

Website

When you visit our website

When you come to our website (https://medezi.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Use of Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Medezi is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information

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